Frequently asked questions
Welcome to our FAQ.
We're dedicated to answering your questions and ensuring you have a seamless shopping experience. If you need any further assistance, please don't hesitate to reach out to us.
Shipping & Delivery Information
Do you offer free shipping?
Yes! We provide free delivery on all UK orders. To learn more, feel free to check out our Shipping Policy.
How do I keep track of my order?
Tracking your parcel is easy, just visit the Track your order page on our website for live updates.
When can I expect my order?
Once your order is processed, here is the estimated timeline:
- Handling time: 2–3 business days (Mon–Fri)
- Transit time: 4–9 business days (Mon–Fri)
- Estimated total delivery: 6–12 business days
Returns & Refund Policy
Can I cancel my order?
Yes! You can cancel your order within 6 hours of placing it. If you need to make a cancellation during this timeframe, simply contact our Support team.
How does your return policy work?
We offer a 30-day return window, giving you up to 30 days after receiving your item to request a return.
Return shipping costs are covered by the customer, unless your item arrived damaged or incorrect—in which case, we'll gladly handle the return fees for you.
What should I do if my order arrives damaged or defective?
If your item is defective upon arrival, we’ll gladly send you a free replacement. Simply contact our support team and return the item within 30 days. For complete details, please refer to our Return Policy.
How long does it take to receive my refund?
Once we’ve approved your refund, we will process it right away.
It typically takes up to 10 business days for the funds to appear back on your original payment method, depending on your bank or card issuer.
About Us
How can I contact support?
Simply head over to our Contact Us page to send a message to our team.
Do you have a physical store I can visit?
We operate exclusively online. This allows us to keep our prices competitive and offer you a much wider selection of products.
What payment methods do you accept?
We accept the following payment methods:
- Credit and debit cards: Visa, Mastercard, American Express, Discover, Diners Club
- Mobile & e-wallets: Apple Pay, Google Pay, Shop Pay, PayPal
Do you accept bulk or wholesale orders?
Yes, we’re happy to accommodate bulk orders! Please get in touch with our support team for details and assistance.